Saturday 8th August 2020

GET SUPPORT

MYPRACTECH
My Practech is a central location containing support services for installing maintaining using and obtaining assistance in the use of the Practitioner Technologies products you are licensed to use.
Click here to go to MyPractech

GET SUPPORT ?WEBSITE QUICK LINKS
Below is a brief summary of available website support and Quick Links to those services

Authentication
Authentication registers your site license to an installed copy of Cashdata and is a free service.
Click here to go to the Authentication webpage

Updates
An update is a service pack that makes changes to some components of your Cashdata or Interactive Workpapers software installation. Updates can only be applied to an existing installation. Updates to a current year licensed product are a free service.
Click here to go to the updates downloads webpage

Paid E-mail Support
This is a request paid service.
Paid E-mail support is free to Support Club members (subject to currency of membership and the terms and conditions of the support club).
Non-members can purchase support on a “per incident?basis.
Click here to go to E-mail support webpage

Passive E-mail Support
Enhancement requests, suggestions and comments on any aspects of our software products are very welcome and can be emailed to support@practech.com.au. These will be considered for inclusion into subsequent updates. E-mail to this address is a one way system for action solely at the discretion of Practitioner Technologies and is a free service.

GET TELEPHONE SUPPORT
Telephone Authentication [Telephone 07 3320 0379]

This is a free inbound only service.
Before telephoning you must have completed the steps as listed in the Authentication webpage.

Paid Telephone Support [Telephone 07 3320 0379]

This is a request paid service.
Telephone support is free to Support Club members (subject to the terms and conditions of the support club).
Non-members can purchase on a “per incident?basis .This is a two way priority support service attracting a fee for call at the current rates applicable for the service required. For example the minimum support call fee is $120 including GST (as at 31 st January 2020 ) for calls less than 30 minutes. $3.00 per minute thereafter including GST.

WHAT OUR BUSINESS
USERS SAY:

There is no comparison with my previous software
I no longer dread doing my quarterly BAS and I can just email it straight to my accountant and I am confident that it is accurate. I really like it….
I can ring up Cashdata helpline when I am using Cashdata and speak to a person and get instantaneous help and that's what I really love about it because I am not an accountant and I can get all my questions answered and help straight away. It's great!

Michael Byrne – Barrister Brisbane Qld

Watch the video here.

Cashdata makes life easy for me.
I have been using it for over twelve years now, in three different businesses at the one time and it cuts my work time down to practically nothing.
Cashdata is so simple for me to use after I have been doing a hard days work each day.
I practically know exactly where I am each day of the week.
I have no problems doing my tax returns and BAS and bank reconciliations.

Ian Stevens – Ian Stevens Plumbing – Loganholme Qld

Watch the video here.
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